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Terms & Conditions

By accessing or purchasing from Lais Collection, you agree to the following Terms & Conditions.

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General

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Lais Collection reserves the right to update or modify these terms at any time without prior notice.

By using our services, you confirm that you are at least 18 years old or have permission from a parent or guardian.

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Products & Availability

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We aim to ensure all product descriptions, pricing, and images are accurate. However, errors may occasionally occur.

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Lais Collection reserves the right to:

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  • Limit quantities purchased

  • Refuse or cancel orders

  • Discontinue products at any time

  • Change pricing without notice

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Orders & Payments

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All orders are subject to availability and payment confirmation.

Orders suspected of fraud, unauthorised activity, or policy violations may be cancelled.

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Shipping & Delivery

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PLEASE ALLOW 3-7 BUSINESS DAYS FOR UK DELIVERY AFTER DISPATCH. 

INTERNATIONAL ORDERS MAY TAKE UP TO 14 DAYS DEPENDING ON COURIER SERVICES, CUSTOMS CLEARANCE AND DESTINATION

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   UK Orders over £250 qualify for free shipping.

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Lais Collection is not responsible for delays caused by:

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  • Couriers

  • Customs

  • Weather conditions

  • Incorrect customer information

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Customers arranging pickups or cab deliveries do so entirely at their own responsibility and risk.

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Refunds & Returns

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Lais Collection only offers refunds or replacements for items that arrive damaged or faulty.

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To qualify:

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  • Damage or faults must be reported within 24 hours of delivery.

  • Clear photos or videos must be provided.

  • Proof of purchase is required.

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Items reported after 24 hours may not be eligible for a refund or replacement.

Sale items, worn items, and personalised items are non-refundable.

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Intellectual Property

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All content, branding, logos, product images, graphics, and designs remain the property of Lais Collection and may not be copied or used without permission.

 

Limitation of Liability

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Lais Collection is not liable for:

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  • Delivery delays outside our control

  • Incorrect customer-provided information

  • Loss or damage after customer-arranged pickup or cab collection

  • Indirect or incidental damages

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LAI'SCOLLECTION

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